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Using the Return Ship To Detail Tab

Use this tab to add information about replacement products being shipped to the customer as part of the selected return. The customer's information is added from the return information, but you can select a different contact to receive the shipped replacement parts.

To open

1. Open the Return Detail view.
2. Click the Ship To Details tab.If the tab is not visible, click the More Tabs tab.

To change the Ship To contact information

1. In the Contact box, click the Find button and use the lookup to select an alternate contact to receive the replacement product(s).
2. Use the Ship Via and Tracking # boxes to include additional shipping information.
3. In the Attention box, type the customer's name or other information needed to send the replacement product(s).
4. Click in the Address box to add or change the shipping address.
5. Type any special shipping instruction in the Special Instructions box.
6. Click Save.

To add a product being shipped to the customer

1. Under Assets to Ship, click Add Shipped Product.
2. Complete the Add Edit Shipped Product information boxes.
3. Click OK.

To edit a product being shipped to the customer

1. Under Assets to Ship, click Edit next to the product you want to edit.
2. Edit the Edit Shipped Product information boxes.
3. Click OK..

To delete a product being shipped to the customer

1. Under Assets to Ship, click Delete next to the item you want to remove.
2. Click OK.

Related Topics

Returns Overview

Assets Overview