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Adding and Editing Ticket Activities

Use this view to add a new activity for work done on the ticket or to edit/update an existing activity. You can set up future (follow-up) activities for yourself or another user. Activities are recorded by activity type and charge rate and are used for billing the customer against their service contracts.

How Do I?

Open the Ticket Activities view

• Open the Ticket Detail view.
• Click the Ticket Activities tab. If the tab is not visible, click the More Tabs tab.

Add activity comments to the ticket

1. Use the Comments box to include additional information.
2. Click Save.

Add ticket activity details and parts using the Advanced view

1. On the Ticket Activities tab, click Advanced.
2. Complete the ticket activity information boxes.
3. To add activity parts, click Associate Part.
4. Find a part using the lookup.
5. Click Save.

Edit Ticket Activity details

1. From the list of ticket activities, click Edit next to the activity you want to change.
2. Edit the ticket activity information boxes.

There are several information boxes that cannot be edited by the user.

3. Click OK.

Related Topics

Tickets Overview